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Privacy Policy

Shopwell.us – Privacy Policy

 

Last Updated: July 21, 2025

1. Introduction Welcome to Shopwell.us (“Shopwell”, “we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the “Platform”). This policy applies to all users of the Platform, including Buyers and Sellers.

Shopwell is a wholly-owned subsidiary of Lonca Global (“Lonca”), which provides the operational engine for our services. This relationship involves the sharing of data as outlined in this policy.

By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect information in a few different ways to provide and improve our services.

2.1. Information You Provide to Us:

  • Account Information: When you register for an account as a Buyer or Seller, we collect information such as your name, email address, and password.

  • Seller Information: If you are a Seller, we collect additional information required to do business, such as your business name, address, phone number, tax identification numbers, and payout information (e.g., bank account or PayPal details).

  • Transaction Information: When you make a purchase (as a Buyer) or a sale (as a Seller), we collect information about the transaction, including product details, shipping address, and billing information. Note: We use a third-party payment processor, and we do not store your full credit card information.

  • Communications: When you contact us for customer support or any other reason, we collect the information you provide in your communications.

2.2. Information We Collect Automatically:

  • Log and Usage Data: We automatically collect log information when you use the Platform, including your IP address, browser type, operating system, pages viewed, access times, and the page you visited before navigating to our Platform.

  • Device Information: We may collect information about the device you use to access our Platform, including the hardware model, operating system and version, and unique device identifiers.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our Platform, such as your Browse behavior and preferences. Please see Section 5 for more details.

3. How We Use Your Information We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Service: To create and manage your account, process transactions, fulfill orders, and provide customer support.

  • To Improve and Personalize the Platform: To understand how our users interact with the Platform, to develop new features, and to personalize your experience.

  • For Security and Fraud Prevention: To protect the security and integrity of our Platform, and to prevent fraud and other unauthorized or illegal activity.

  • For Marketing and Communications: To send you marketing communications, special offers, and other information about Shopwell, with your consent where required. You can opt-out of these communications at any time.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. How We Share Your Information We do not sell your personal information. We may share your information with the following parties for legitimate business purposes:

  • With Our Parent Company, Lonca: As Shopwell is a subsidiary of Lonca, we share information extensively with Lonca to provide our integrated services. Lonca acts as our primary data processor for all operational functions, including warehousing, inventory management, order fulfillment, shipping, returns, and customer support. This sharing is essential to the functioning of our end-to-end service model.

  • With Sellers and Buyers: We share information between Buyers and Sellers as necessary to facilitate a transaction. For example, we provide Lonca (acting on the Seller’s behalf) with the Buyer’s shipping information for fulfillment. We display a Seller’s brand/store name to Buyers.

  • With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, cloud hosting (e.g., Amazon Web Services), data analytics (e.g., Google Analytics), and email delivery.

  • For Legal Reasons and Business Transfers: We may disclose your information if we believe it’s required by law, subpoena, or other legal process. We may also share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Cookies and Tracking Technologies We use cookies and similar technologies to help operate, secure, and personalize our Platform. Cookies are small data files stored on your hard drive or in device memory. We use them to see which areas and features of our Platform are popular and to count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, but some parts of our service may not function properly without them.

6. Data Security We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.

7. Data Retention We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations (e.g., tax and accounting laws), to resolve disputes, and to enforce our agreements.

8. Your Privacy Rights and Choices Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You can review and update your account information at any time through your account settings.

  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email. To exercise these rights, please contact us at [privacy@shopwell.us].

9. International Data Transfers Our Platform is operated in the United States. If you are located outside of the U.S., please be aware that your information, including personal data, will be transferred to, stored, and processed in the United States, where our servers and central database are located. By using our Platform, you consent to this transfer, storage, and processing in the U.S.

10. Children’s Privacy Our Platform is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us If you have any questions about this Privacy Policy, please contact us at:
privacy@shopwell.us
12829 Capricorn St
Stafford,TX 77477
United States of America

Shopwell.us – Privacy Policy

 

Last Updated: July 21, 2025

1. Introduction Welcome to Shopwell.us (“Shopwell”, “we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the “Platform”). This policy applies to all users of the Platform, including Buyers and Sellers.

Shopwell is a wholly-owned subsidiary of Lonca Global (“Lonca”), which provides the operational engine for our services. This relationship involves the sharing of data as outlined in this policy.

By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect information in a few different ways to provide and improve our services.

2.1. Information You Provide to Us:

  • Account Information: When you register for an account as a Buyer or Seller, we collect information such as your name, email address, and password.

  • Seller Information: If you are a Seller, we collect additional information required to do business, such as your business name, address, phone number, tax identification numbers, and payout information (e.g., bank account or PayPal details).

  • Transaction Information: When you make a purchase (as a Buyer) or a sale (as a Seller), we collect information about the transaction, including product details, shipping address, and billing information. Note: We use a third-party payment processor, and we do not store your full credit card information.

  • Communications: When you contact us for customer support or any other reason, we collect the information you provide in your communications.

2.2. Information We Collect Automatically:

  • Log and Usage Data: We automatically collect log information when you use the Platform, including your IP address, browser type, operating system, pages viewed, access times, and the page you visited before navigating to our Platform.

  • Device Information: We may collect information about the device you use to access our Platform, including the hardware model, operating system and version, and unique device identifiers.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our Platform, such as your Browse behavior and preferences. Please see Section 5 for more details.

3. How We Use Your Information We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Service: To create and manage your account, process transactions, fulfill orders, and provide customer support.

  • To Improve and Personalize the Platform: To understand how our users interact with the Platform, to develop new features, and to personalize your experience.

  • For Security and Fraud Prevention: To protect the security and integrity of our Platform, and to prevent fraud and other unauthorized or illegal activity.

  • For Marketing and Communications: To send you marketing communications, special offers, and other information about Shopwell, with your consent where required. You can opt-out of these communications at any time.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. How We Share Your Information We do not sell your personal information. We may share your information with the following parties for legitimate business purposes:

  • With Our Parent Company, Lonca: As Shopwell is a subsidiary of Lonca, we share information extensively with Lonca to provide our integrated services. Lonca acts as our primary data processor for all operational functions, including warehousing, inventory management, order fulfillment, shipping, returns, and customer support. This sharing is essential to the functioning of our end-to-end service model.

  • With Sellers and Buyers: We share information between Buyers and Sellers as necessary to facilitate a transaction. For example, we provide Lonca (acting on the Seller’s behalf) with the Buyer’s shipping information for fulfillment. We display a Seller’s brand/store name to Buyers.

  • With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, cloud hosting (e.g., Amazon Web Services), data analytics (e.g., Google Analytics), and email delivery.

  • For Legal Reasons and Business Transfers: We may disclose your information if we believe it’s required by law, subpoena, or other legal process. We may also share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Cookies and Tracking Technologies We use cookies and similar technologies to help operate, secure, and personalize our Platform. Cookies are small data files stored on your hard drive or in device memory. We use them to see which areas and features of our Platform are popular and to count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, but some parts of our service may not function properly without them.

6. Data Security We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.

7. Data Retention We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations (e.g., tax and accounting laws), to resolve disputes, and to enforce our agreements.

8. Your Privacy Rights and Choices Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You can review and update your account information at any time through your account settings.

  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email. To exercise these rights, please contact us at [privacy@shopwell.us].

9. International Data Transfers Our Platform is operated in the United States. If you are located outside of the U.S., please be aware that your information, including personal data, will be transferred to, stored, and processed in the United States, where our servers and central database are located. By using our Platform, you consent to this transfer, storage, and processing in the U.S.

10. Children’s Privacy Our Platform is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us If you have any questions about this Privacy Policy, please contact us at:
privacy@shopwell.us
12829 Capricorn St
Stafford,TX 77477
United States of America

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