How are sales taxes calculated?
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Ordering & Payments

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How are sales taxes calculated?

Last Updated: July 21, 2025

Sales tax is calculated based on the shipping address of your order. As a U.S.-based marketplace, we are required to collect state and local sales tax in states where we have a physical or economic presence. The final tax amount will be displayed on the checkout page before you confirm your order.

Why was my payment declined?

Last Updated: July 21, 2025

If your payment was declined, it could be for a few common reasons: The credit card number, expiration date, or CVC was entered incorrectly. Your card has insufficient funds. Your bank may have flagged the transaction for security reasons. What to do: Please double-check your payment details. If the issue persists, we recommend contacting your...

How do I use a discount code?

Last Updated: July 21, 2025

To use a discount code, simply enter it into the “Discount Code” or “Promo Code” field during the checkout process and click “Apply”. Your order total will be updated to reflect the discount. Please note that only one discount code can be used per order.

Do I need an account to place an order?

Last Updated: July 21, 2025

While you can check out as a guest, we highly recommend creating an account. An account allows you to easily view your order history, track your current shipments, and save your shipping information for a faster checkout process on future purchases.

Is my payment information secure?

Last Updated: July 21, 2025

Absolutely. We take your security very seriously. All payments are processed through a third-party payment provider that is fully PCI-compliant, which is the highest level of security standard for online transactions. Your connection to our website is encrypted using SSL technology, and we never store your full credit card details on our servers.

What payment methods do you accept?

Last Updated: July 21, 2025

We accept all major credit and debit cards to make your checkout process as smooth as possible. This includes: Visa MasterCard American Express Discover We also offer the convenience and security of checking out with PayPal. Please note: All transactions are securely processed and encrypted. Shopwell does not store your full credit card information on...

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