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Shopwell is a subsidiary of the 
Orders & Fulfillment
4 Docs
How do you handle customer feedback and product reviews?
Last Updated: July 21, 2025We encourage customers to leave reviews. Positive reviews can significantly boost your sales. If you receive a negative review, we recommend viewing it as constructive feedback. We do not remove negative reviews unless they violate our site policies (e.g., contain profanity or personal information).
Understanding the returns process from a vendor’s perspective.
Last Updated: July 21, 2025When a customer returns a product, it is sent back to our U.S. warehouse. Our team inspects the item. If it is in sellable condition, it is returned to your active inventory. If it is damaged, it is set aside, and this will be reflected in your dashboard. The refund amount is debited from your...
How are customer inquiries about shipping and delivery handled?
Last Updated: July 21, 2025Our U.S.-based customer support team handles all customer questions regarding order status, shipping, tracking, and delivery. This ensures your customers receive fast and professional support in their own time zone, without you having to manage it.
What happens when a customer places an order for my product?
Last Updated: July 21, 2025You don’t need to do anything! That’s the beauty of Shopwell. Our automated system receives the order, and the Lonca fulfillment team picks, packs, and ships the product directly from our U.S. warehouse to the customer. You can simply track the sale in your dashboard.