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Shipping & Delivery
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Can I change my shipping address after placing an order?
Last Updated: July 21, 2025Unfortunately, we cannot change the shipping address once an order has been placed, as our fulfillment process is automated for speed. Please double-check your address carefully during checkout. If you have made an error, please contact us immediately to see if it is possible to cancel and re-place the order.
What should I do if my order hasn’t arrived?
Last Updated: July 21, 2025If your order has not arrived within the estimated delivery window, please first check the tracking number for the latest updates from the carrier. If the tracking has not updated or shows an issue, please contact our Help Center with your order number, and we will be happy to investigate for you.
Do you ship to all 50 states? What about P.O. boxes?
Last Updated: July 21, 2025Yes, we ship to all 50 states in the U.S. We are also able to ship to P.O. boxes and APO/FPO addresses, though delivery times may be longer for these locations.
How long will it take to receive my order?
Last Updated: July 21, 2025Orders are typically processed within 1-2 business days from our U.S. warehouse. Standard shipping times are generally 3-7 business days, depending on your location. You will receive a more accurate delivery estimate once your order has shipped.
What are your shipping rates and policies?
Last Updated: July 21, 2025We offer standard shipping across the United States. Shipping rates are calculated at checkout based on the weight and dimensions of your order and your shipping destination. You will see the final shipping cost before you complete your purchase.
How do I track my order?
Last Updated: July 21, 2025Once your order has been shipped from our U.S. warehouse, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package directly on the carrier’s website (e.g., USPS, UPS, FedEx). You can also find the tracking information in the ‘Order History’ section of your Shopwell...