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Your Account & Performance
5 Docs
How to contact Vendor Support.
Last Updated: July 21, 2025If you cannot find the answer to your question in our Help Center, you can contact our dedicated Vendor Support team. You can submit a support ticket directly through your Vendor Dashboard for the fastest response.
What happens if my account is suspended or deactivated?
Last Updated: July 21, 2025Accounts may be suspended for violations of our Terms of Use or Product Policies. If your account is suspended, you will be notified of the reason and given an opportunity to appeal the decision. During suspension, your products will not be for sale and payouts may be held.
Understanding our Intellectual Property and Copyright Policy.
Last Updated: July 21, 2025As a vendor, you are responsible for ensuring your products and content do not infringe on any third-party copyrights or trademarks. If we receive a valid infringement complaint, we will remove the listing. Repeat infringers will have their accounts terminated. Refer to our Terms of Use for details.
Using your performance dashboard to track sales and trends.
Last Updated: July 21, 2025Your dashboard is a powerful tool. It provides a real-time overview of your sales, best-selling products, and customer trends. Use this data to make informed decisions about which products to promote and when to replenish inventory.
How to update your business and contact information.
Last Updated: July 21, 2025You can update your business name, address, and primary contact details from the ‘Account Settings’ page in your Vendor Dashboard. It is your responsibility to keep this information current.